Arrows

RA

Good morning,Ryan Ashford

Employee Workspace

Your operational view — tasks, tickets, team, and active projects

Wed, Aug 13, 2026

2/7

Tasks Completed

This sprint

2

In Progress

Active right now

5

Open Tickets

2 urgent

4

Active Projects

1 delayed

My Assigned Tasks

7

Finalize API integration for client dashboard

Critical

NovaTech Portal Today

BackendAPI

Review and approve BPO agent scripts

High

Meridian BPO Tomorrow

BPOQA

Update VOIP routing configuration

Medium

Gulf Retail VOIP Aug 15

VOIPConfig

Prepare monthly performance report slides

Medium

Internal Aug 16

Reporting

SEO audit for Apex Digital campaign

High

Apex Digital Aug 18

SEOMarketing

Deploy staging environment for Pinnacle site

Low

Pinnacle Logistics Aug 10

DevOps

Client onboarding call — Synapse Analytics

High

Synapse Analytics Aug 11

ClientOnboarding

Ticket Queue

6 open

#TK1UrgentIn Progress

VOIP calls dropping after 3 minutes

Gulf Retail GroupVOIP 2h ago

RA

#TK2HighOpen

Dashboard login not working for 2 users

NovaTech SolutionsIT Support 4h ago

RA

#TK3NormalPending

Invoice #INV-2847 shows wrong amount

Apex DigitalBilling 1d ago

LK

#TK4NormalOpen

BPO agent script needs update for Q3

Meridian BPOBPO 1d ago

RA

#TK5LowIn Progress

SEO report not reflecting latest changes

Vantage MediaMarketing 2d ago

OS

#TK6UrgentOpen

SSL certificate renewal required

Pinnacle LogisticsIT Support 3h ago

TM

Work in Progress

5 projects

NovaTech Client Portal

On Track

NovaTech SolutionsDevelopment Aug 28

72%

8 tasks left

RA

TM

Meridian BPO Expansion

At Risk

Meridian BPOTraining Aug 20

45%

14 tasks left

LK

OS

Gulf Retail VOIP Migration

On Track

Gulf Retail GroupTesting Aug 16

88%

3 tasks left

NH

RA

Apex Digital Q3 Campaign

Delayed

Apex DigitalContent Creation Aug 14

31%

21 tasks left

OS

LK

Pinnacle Logistics Website

On Track

Pinnacle LogisticsDesign Review Sep 5

60%

11 tasks left

TM

RA

Team Performance

This sprint

RA

Ryan Ashford

94

Senior Dev

18/22 tasks

14 resolved 1.2h avg

LK

Layla Khalid

97

BPO Lead

21/25 tasks

31 resolved 0.8h avg

OS

Omar Saeed

78

Marketing Exec

12/18 tasks

8 resolved 2.4h avg

NH

Nadia Hassan

71

VOIP Engineer

9/14 tasks

11 resolved 1.8h avg

TM

Tariq Mansoor

88

Web Developer

15/17 tasks

6 resolved 3.1h avg