VOIP / Call Centre

Live call queue, agent performance, SLA tracking & call history

Live

+18

212

Calls Today

In Queue Now

1 offline

Agents Online

-12s

1m 48s

Avg Wait Time

+1.2%

93.4%

SLA Met Today

+0.1

4.6 / 5

Avg CSAT

On Call

Available

Wrap-Up

On Break

2 callers approaching SLA breach threshold — longest wait: 5m 12s

Live Call Queue

6 waiting

Priority	Caller	Company	Number	Wait	Type	Issue	Queue
Critical	JO James Okafor	Meridian BPO	+1 (555) 204-8821	0:42	Inbound	VOIP lines down — full outage	Technical Support
High	PS Priya Sharma	CloudBridge Inc.	+44 20 7946 0321	1:55	Callback	Invoice dispute — overcharge query	Billing
Normal	TH Tom Hargreaves	Vantage Media	+1 (555) 388-1102	3:23	Inbound	Campaign performance review	General
Normal	AN Aisha Noor	Pinnacle Logistics	+971 4 234 5678	4:27	Inbound	Onboarding assistance request	General
High	CM Carlos Mendez	TechVault LLC	+1 (555) 901-4432	5:12	Transfer	SLA breach escalation — P1 ticket	Technical Support
Low	FA Fatima Al-Rashid	Gulf Dynamics	+966 11 234 5678	1:29	Callback	Contract renewal discussion	Sales

James Okafor

Meridian BPO

Critical

VOIP lines down — full outage

Inbound0:42

Priya Sharma

CloudBridge Inc.

High

Invoice dispute — overcharge query

Callback1:55

Tom Hargreaves

Vantage Media

Normal

Campaign performance review

Inbound3:23

Aisha Noor

Pinnacle Logistics

Normal

Onboarding assistance request

Inbound4:27

Carlos Mendez

TechVault LLC

High

SLA breach escalation — P1 ticket

Transfer5:12

Fatima Al-Rashid

Gulf Dynamics

Low

Contract renewal discussion

Callback1:29